Guarantee

Wonderland’s high-quality products will provide great and comfortable rest
for many years. By following our product care advice, you will extend
the product lifetime and retain the product qualities for longer.

See more about our guarantee terms here:

• Wonderland guarantee

Fortunately, it is rare that we receive warranty claims on our beds. If you still have something to claim, you should contact the store where you purchased the bed.

The store will create a claim case and forward it to Wonderland for assessment. To make the process smoother, we recommend preparing the following before submitting your claim:

• Check whether your purchase is within the 5‑year guarantee period (regulated by the Consumer Purchases Act) or within the 25‑year guarantee against spring and frame breakage.
• Include your purchase receipt. If you no longer have it, the store can usually find the necessary information using your surname or phone number.
• Clearly describe the reason for the claim. Include photos (or audio/video, if relevant) and a short explanation. If the claim concerns the mattress, remember to remove the top mattress and any covers before taking photos. To illustrate the issue, you may use straight objects (such as a broomstick or ruler).

See more about our guarantee terms here:

• Wonderland guarantee

It always takes some time to get used to a new bed, so it’s important to wait 3–4 weeks before considering changing to a different firmness.

If you feel you’ve chosen a mattress that is too firm or too soft, most of our retailers offer a comfort exchange guarantee within a limited period after purchase. Contact the store where you bought the bed and ask about the options for changing to a different firmness.

Fine-tune the firmness with the adjustable hip zone

If you have purchased a Wonderland bed with our adjustable hip zone, you can always fine‑tune the bed’s firmness to suit you and your sleeping position.

• How to adjust the firmness