In the event of a warranty claim, please contact the retailer where you purchased the bed.

The retailer will register the claim and forward it to Wonderland. To make the process smoother, we recommend preparing the following before contacting the retailer:

• Check whether your purchase is within the 5‑year guarantee period (regulated by the Consumer Purchases Act) or within the 25‑year guarantee covering spring and frame breakage.
• Include your purchase receipt. If you no longer have it, the store can usually find the necessary information using your surname or phone number.
• Clearly describe the reason for the claim. Attach photos or videos with a short explanation. If the claim concerns the pocket spring mattress, remember to remove the cover before taking photos. To illustrate the issue clearly, you can use straight objects such as a broomstick or a ruler.

Read more about our guarantee terms:
Wonderland guarantee