Fortunately, it is rare that we receive warranty claims on our beds. If you still have something to claim, you should contact the store where you purchased the bed.
The store will create a claim case and forward it to Wonderland for assessment. To make the process smoother, we recommend preparing the following before submitting your claim:
- Check whether your purchase is within the 5‑year guarantee period (regulated by the Consumer Purchases Act) or within the 25‑year guarantee against spring and frame breakage.
- Include your purchase receipt. If you no longer have it, the store can usually find the necessary information using your surname or phone number.
- Clearly describe the reason for the claim. Include photos (or audio/video, if relevant) and a short explanation. If the claim concerns the mattress, remember to remove the top mattress and any covers before taking photos. To illustrate the issue, you may use straight objects (such as a broomstick or ruler).
See more about our guarantee terms here: