Here you will find answers to frequently asked questions about our products, guarantees, and assembly.

Choose the right bed

How do I choose the right bed?

The higher the comfort level you choose, the better sensitivity, support, and pressure relief the bed provides. To compare our bed models, you can look…

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Which Pocket spring system is best for me?

The higher the comfort level you choose, the better sensitivity, support, and pressure relief the bed provides.  If you struggle with sleep, feel fatigued, or…

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I have sleep problems and back pain. Which bed should I choose?

If you often experience sleep problems or pain in your back or neck, we recommend choosing a bed with materials that give you the very…

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Which firmness should I choose?

Our beds are available in two or three firmness levels. To find the firmness that suits you, try the bed in the same sleeping position…

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What is important to check when I try the bed in the store?

Do you have a favorite sleeping position? Try the bed in the same position to see if it suits you. If you prefer to sleep…

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Delivery time

What is the delivery time for the bed?

We normally offer a 3–4 week delivery time for our continental beds and boxsprings. Several of our retailers also offer express models. Adjustable beds normally…

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Do you have express models?

If you want a short delivery time, several of our retailers offer Wonderland express models. This is either models that is stored at the retailer…

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Assembly a continental bed or boxspring

What end is the head end of the bottom frame?

Our bottom frames do not have a predefined head or foot end. You can therefore choose which end that is placed as the head end:

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Which mattress has to be placed first when assembling the bed?

On the wooden bottom frames, you choose the mattresses marked with BASE. You find the BASE information on the packaging or on the side of…

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What is the bottom and the top side of the mattress?

Wonderland’s mattresses have a shoulder zone at both ends of the mattress and can therefore be turned in all directions:

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How do I adjust the firmness of the bed?

With Wonderland’s adjustable hip zone, you can adjust the firmness to your personal needs.  If you prefer to sleep on you side, it is important…

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Adjustable bed

What is the name of the app for the adjustable bed?

With the BED CONTROL app, you can adjust your adjustable bed using your mobile phone or tablet. The app includes the same functions as the…

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How do I pair the remote with my bed?

When your adjustable bed is delivered, the remote control should already be paired with the bed. If the remote control is not working, you can…

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What features does the remote control have?

Our different adjustable bed models come with a wireless remote control. You find an overview here: Adjustable bed – remote, app and assembly

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Guarantee, comfort exhange and warranty claims

What guarantees do I get?

Wonderland’s high-quality products will provide great and comfortable restfor many years. By following our product care advice, you will extendthe product lifetime and retain the…

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Who do I contact regarding a warranty claim?

Fortunately, it is rare that we receive warranty claims on our beds. If you still have something to claim, you should contact the store where…

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I am unsure whether I have chosen the right firmness for my bed. Can I change?

It always takes some time to get used to a new bed, so it’s important to wait 3–4 weeks before considering changing to a different…

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